Delivery & Returns

Delivery & Returns

All orders are processed and shipped Monday to Friday (excluding Bank Holidays). Subject to stock availability, payment and any COVID-19 restrictions, we aim to process all orders within 24 hours of the order being placed.

All orders are fully tracked, and should you have any questions at any point; please get in touch with us - contact@nenya.co.uk

UK Delivery

  • England, Wales and Scotland Standard Delivery with DPD/UPS - 1 to 2 working days - ¬£6.50
  • Northern Ireland Standard Delivery with Royal Mail - 3 to 5 working days - ¬£6.50
  • UK Premium Delivery with DPD - 1 working day - order by 1pm Monday to Thursday - ¬£10.00¬†(Not available for Scottish Highlands,¬†Isle of Man, Scilly Isles)
  • Premium Delivery for Weekend Orders - order by Midday on Sunday for Monday Delivery. (EXCLUDES gift wrapped¬†items. No changes can be made to orders once placed on this service)
  • UK orders for orders under ¬£60 - Standard Delivery with Royal Mail - 2 working days -¬£5.00

Once you place an order

  • A preliminary confirmation will be sent by email when your order is placed - please check your delivery address and notify us immediately if there is an error. We cannot change delivery details once your package has been despatched.
  • Once your package is shipped, we will send you a second email with details on how to track your order.

Free Returns & Exchanges for UK orders 

We hope that you’ll love your NENYA clothing.

If, for some reason, you are not completely satisfied, we offer free UK Returns & Exchanges (stock permitting). 

All items must be returned within 14 days of receipt of order with the completed returns form enclosed. All items must be returned new, unused and in the original packaging (including the organic cotton bag) with all NENYA tags and labels attached. 

You can use the pre-paid Royal Mail shipping label that is included in your package. Please ensure you obtain proof of postage from the Post Office when you drop the package off, as we cannot be held responsible for item(s) lost in transit. 

UK Exchanges 

If you wish to exchange something in your order and are in a rush, we recommend you place a new order online for the replacement item. You can then return anything you do not wish to keep as per our usual returns process. 

When exchanging in this way, please email contact@nenya.co.uk with your new order number so that we can refund any postage you paid on your new order. 

If you are happy to wait, you can simply return your order with a note requesting your exchange and the Returns team will process your request - stock permitting. 

Please note that we can only exchange items that are for a different size or colour of the same style. 

Refunds

Once we have inspected your item(s) and provided the order has been sent back as per the Nenya Returns Policy, we will process your return request.

We aim to process all refunds within 1-4 days upon receipt. Refunds will be credited back to the card used for the original purchase, and a confirmation email will be sent to you once your refund has been processed.

Please note from the time you receive the email confirmation that we have processed your refund; it can take up to 10 business days to be credited back to your account. If you have any questions, please get in touch - contact@nenya.co.uk